Privacy Policy

1. Who we are

The data controller for personal information collected through the Services is:

• Company: Triorcas Technologies, Inc.
• Website: https://triorcas.com
• Contact: info@triorcas.com
• Address: 067 Talisay Penabatan, Pulilan, Bulacan, Region III (Central Luzon), 3005, Philippines

2. Information we collect

Information you provide

• Name, email address, and message content when you contact us
• Account details if you register for a SaaS product such as Tradator or MetaQoneq (for example, name, email, organization, and login credentials)
• Billing and payment details when you purchase a paid plan (processed by our payment providers; we do not store full payment card numbers)
• Support requests and related correspondence

Information collected automatically

• Device, browser, and operating system information
• IP address, approximate location, and timestamps
• Pages visited, referring URLs, and usage events
• Cookies or similar technologies used for essential site functions, security, and analytics (where enabled)

3. How we use information

We use personal information to:

• Provide, operate, maintain, and improve the Services
• Create and manage user accounts
• Respond to inquiries and provide customer support
• Process subscriptions, invoices, and payments
• Monitor security, prevent abuse, and enforce our Terms of Service
• Send service-related notices and, where permitted, product updates
• Comply with legal obligations

4. Legal bases (where applicable)

Where required by law (including GDPR), we process personal information based on one or more of the following: performance of a contract, our legitimate interests in operating and securing the Services, your consent (where obtained), and compliance with legal obligations.

5. How we share information

We do not sell personal information. We may share information with:

• Service providers that help us host, operate, secure, analyze, or bill for the Services (for example, cloud hosting, email delivery, analytics, and payment processors)
• Professional advisors such as lawyers, accountants, or auditors when needed
• Authorities or other parties when required by law, legal process, or to protect rights, safety, and security
• A successor entity in connection with a merger, acquisition, or asset transfer, subject to appropriate confidentiality protections

6. Data retention

We retain personal information only for as long as needed to provide the Services, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Retention periods may vary depending on account status and the type of data.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Your information may be processed in countries other than where you live. When we transfer personal information internationally, we take steps intended to provide an appropriate level of protection consistent with applicable law.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, object to certain processing, withdraw consent where processing is based on consent, and request a copy of your data. To exercise these rights, contact info@triorcas.com.

You may also have the right to lodge a complaint with your local data protection authority.

10. Children's privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. Third-party links and services

The Services may link to third-party websites or integrate third-party tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may also be communicated through the Services or by email when appropriate.

13. Contact us

For privacy questions or requests, contact info@triorcas.com.